Service Coordinator/Technician
Full Time • Springdale
Benefits:
- 401(k)
- Company car
- Competitive salary
About the Role:
We are seeking a Service Coordinator/Technician to join our team at Window World of the Ozarks. As a leading provider of high-quality windows, doors, and siding, we are looking for a dedicated individual to help coordinate service appointments and complete service and warranty work on windows and doors for our customers. Service Technicians will travel to customers’ homes or businesses to perform product repairs and warranty work.
Responsibilities:
- Coordinate and schedule service/warranty appointments.
- Travel to provide and complete service/warranty work on windows and doors.
- Assess issues and problem-solve to perform repairs.
- Perform routine warranty maintenance.
- Maintain accurate records of service calls and customer interactions.
- Assist with inventory management and ordering of service parts.
- Ensure customer satisfaction by following up on service appointments.
Requirements:
- Prior experience in customer service.
- Strong communication and organizational skills.
- Have the ability to troubleshoot issues and provide solutions.
- Have a valid driver's license and a clean driving record.
- Have a positive attitude and willingness to learn.
- Must be able to use personal protective equipment, stand or walk, occasionally bend, squat, climb stairs, and lift up to 150 pounds.
- Have the ability to work independently; self-motivated to get results.
- Manage overtime on service calls with patience and not rushing the job.
- Preferred ability to service windows and doors.
- Pass drug and background test.
- Enjoys working with clients and installers.
- Effectively schedules ahead while maintaining flexibility.
About Us: Window World of the Ozarks has been serving the Springdale, AR community for over 20 years, providing exceptional products and customer service. Our team takes pride in delivering top-notch solutions for our customers, and we offer a supportive and collaborative work environment for our employees.
Compensation: $15.00 - $18.00 per hour
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.
(if you already have a resume on Indeed)
Or apply here.
Staff members are treated like family
Salesmen are provided training and new leads on a daily basis
Installers are provided consistent, year-round work